1. Port & Terminal Management
  2. Frequently asked questions
FAQ

Questions, answered

Answers for teams preparing their first terminal operating cycle.

Port & Terminal Management

10 questions

Can't find it? Write to support@erp.ai.

How do I get started?

Click Get started, then use Proto to configure Port & Terminal Management for your business. Begin with one operating organization, a transport partner, a load and a container move reviewed by a separate supervisor.

What is the main operating record?

The load carries the owner, partner, delivery promise and lifecycle status. Stops, assignments, terminal moves, attachments, decisions and receipts connect to it.

Can we track a vessel voyage and berth?

A container move has voyage and berth details alongside its container number, move type and yard slot. Agree which terminal events require those details in your operating procedure.

How are customs holds handled?

A move records the customs hold state. Your team identifies the external authority that supplies it and checks the state with custody evidence before completing a move.

Who reviews a submitted move?

The Transport Supervisor makes the independent decision on the submitted revision, with a recorded reason. A changed revision goes back through review.

Can dispatchers see their own work?

Operations Overview presents authorized load activity by owner and organization. Set up each team member’s user identity and operating organization before relying on that scope.

How do we see driver and vehicle commitments?

Assignment Schedule shows the load, driver, vehicle and start and end of each current commitment. Check driver eligibility and vehicle readiness when assigning resources.

Where do we keep supporting documents?

Record attachments connects files to the parent load with an evidence type, uploader, upload time and visibility. Agree which files may be shared.

What if an action result is unclear?

Operation Outcomes shows the receipt result, key, expected revision and failure reason. The Transport Supervisor investigates a failed or review-needed outcome before a repeat attempt.

How do we review delivery performance?

Compare the load’s promised and actual delivery times, then inspect ordered stops and assignment intervals to understand the difference.

Set up Port & Terminal Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started