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Project Management PSA

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Modules

EngagementsGive every client engagement a clear scope, accountable owner and delivery baseline. ResourcesMatch project demand to skills and available capacity before confirming assignments. TimesheetsCapture time and expenses with the project context needed for independent review and billing.
Changes and subcontractorsControl scope changes and external delivery commitments before they affect the project baseline. BillingPrepare invoices from accepted delivery evidence and reconcile financial outcomes with accounting. Client portalGive clients the status and decisions relevant to their own engagements.

Project Management PSA

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Processes

Opportunity to staffed engagementTurn a confirmed client opportunity into a scoped project with reviewed staffing. Time capture to billing eligibilityReview time and expenses before they enter a client invoice.
Change request to controlled deliveryKeep revised scope and external commitments tied to their approval evidence. Invoice preparation to financial reconciliationRelease a supported invoice and retain the evidence for its collection and recognition state.

Project Management PSA

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Industries

ConsultanciesManage billable engagements with accountable delivery, staffing and financial review. Systems integratorsCoordinate skilled delivery teams and subcontractors across implementation engagements.
Internal services teamsPlan internal delivery work with accountable capacity, cost and chargeback context.

Project Management PSA

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Reference

Roles and permissionsSeparate delivery ownership, staffing, financial release and external client access. Reports and analyticsReview utilisation, delivery progress and reconciled project economics. Data modelCanonical records for services delivery, accepted work and financial handoff.
IntegrationsConnect CRM handoff, client decisions and finance without merging their states. ImplementationPrepare delivery ownership, rate policy and independent financial review. Agent referenceUse Proto to configure a complete services delivery workflow.

Project Management PSA

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All systems
Modules
EngagementsGive every client engagement a clear scope, accountable owner and delivery baseline.ResourcesMatch project demand to skills and available capacity before confirming assignments.TimesheetsCapture time and expenses with the project context needed for independent review and billing.Changes and subcontractorsControl scope changes and external delivery commitments before they affect the project baseline.BillingPrepare invoices from accepted delivery evidence and reconcile financial outcomes with accounting.Client portalGive clients the status and decisions relevant to their own engagements.
Processes
Opportunity to staffed engagementTurn a confirmed client opportunity into a scoped project with reviewed staffing.Time capture to billing eligibilityReview time and expenses before they enter a client invoice.Change request to controlled deliveryKeep revised scope and external commitments tied to their approval evidence.Invoice preparation to financial reconciliationRelease a supported invoice and retain the evidence for its collection and recognition state.
Industries
ConsultanciesManage billable engagements with accountable delivery, staffing and financial review.Systems integratorsCoordinate skilled delivery teams and subcontractors across implementation engagements.Internal services teamsPlan internal delivery work with accountable capacity, cost and chargeback context.
Reference
Roles and permissionsSeparate delivery ownership, staffing, financial release and external client access.Reports and analyticsReview utilisation, delivery progress and reconciled project economics.Data modelCanonical records for services delivery, accepted work and financial handoff.IntegrationsConnect CRM handoff, client decisions and finance without merging their states.ImplementationPrepare delivery ownership, rate policy and independent financial review.Agent referenceUse Proto to configure a complete services delivery workflow.
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Project Management PSA Modules
Changes and subcontractors4 of 6
  • Engagements1 of 6
  • Resources2 of 6
  • Timesheets3 of 6
  • Changes and subcontractors4 of 6
  • Billing5 of 6
  • Client portal6 of 6

Changes and subcontractors

Control scope changes and external delivery commitments before they affect the project baseline.

Open Change OrdersChangeOrders
EngagementsResourcesTimesheetsChanges and subcontractorsBillingClient portal
StatusPendingInternalPendingClient
PendingInternal
CO-27953PRJ-2344114 hours delta
CO-97706PRJ-272183 hours delta
CO-70370PRJ-1378816 hours delta
PendingClient
CO-83672PRJ-481448 hours delta
CO-64037PRJ-1657316 hours delta
CO-86708PRJ-674516 hours delta
Records in this module
  • ChangeOrders
  • SubcontractorPOs
  • SubcontractorInvoices
  • ResourceAssignments
  • ClientApprovals

Change-order handling

When scope, schedule, or budget drifts beyond tolerance, PM drafts a ChangeOrder with AmountDelta, HoursDelta, DateDelta. The CO routes for internal approval (Practice Lead → Services Leader over threshold), then to the client via a ClientApproval. On client approval, Project baseline updates: ContractValue, BudgetHours, BudgetCost, and/or EndDate shift.

Subcontractor engagement

Subcontractors log TimeEntries under their PO; those entries auto-accumulate against NotToExceedHours and NotToExceedAmount with early-warning alerts. Subcontractor submits SubcontractorInvoices, which are matched against the PO and approved hours. On Matched → Approved, the invoice enters the AP payment queue via the GL integration.

Staffing — request and assignment

PM creates ResourceRequests for each Role needed, with required skills, dates, and allocation %. Requests go to the Resource Manager, who searches available Consultants matching Role + Skills + UtilizationTarget, proposes candidates, and on confirmation creates ResourceAssignments (Status: Soft → Confirmed → Active). Assignments snapshot the effective BillRate. Where internal capacity is short, a SubcontractorPO is issued (routed for approval per firm’s delegation-of-authority matrix) and the sub is added as a ResourceAssignment with Subcontractor set.

Check a supplier invoice against the commitment

A supplier invoice should identify the approved SubcontractorPO and its project. Compare the claimed hours and amount with approved time and the not-to-exceed commitment. Keep a mismatch in a reviewable state instead of passing it directly to Accounts. The supplier can submit evidence within its own scope, but cannot approve the commitment or another supplier’s charge.

Scope changes can affect the commercial baseline and staffing at the same time. Record those effects in ChangeOrders and route the request under the configured threshold. The internal signer is the Practice Lead or Services Leader / COO required by policy, followed by the named client where client acceptance is required. Apply the baseline change once after the full decision chain has completed.

An interrupted retry must return the original update. It must not add the amount or hours delta again. Preserve the previous baseline and decision identifiers so a reviewer can explain the difference between the original engagement, the accepted change and the current purchase-order commitment.

Modules

  • My ProjectsPlanning
    Project NumberNameClientStatus
    Active

    Engagements

    Give every client engagement a clear scope, accountable owner and delivery baseline.

  • Open Resource RequestsOpen
    Request NumberProjectRoleRequired Skills

    Resources

    Match project demand to skills and available capacity before confirming assignments.

  • Pending Timesheet ApprovalsSubmitted
    Timesheet NumberConsultantPeriod StartTotal Hours

    Timesheets

    Capture time and expenses with the project context needed for independent review and billing.

  • Open Change OrdersPendingInternal
    Change Order NumberProjectTypeAmount Delta
    Schedule

    Changes and subcontractors

    Control scope changes and external delivery commitments before they affect the project baseline.

  • Invoices Awaiting ReleasePendingApproval
    Invoice NumberProjectClientPrepared By

    Billing

    Prepare invoices from accepted delivery evidence and reconcile financial outcomes with accounting.

  • Pending Client ApprovalsPending
    Approval NumberProjectTypeRequested From
    Expense

    Client portal

    Give clients the status and decisions relevant to their own engagements.

Reports

All reports

Change Order Impact

Sum of approved ChangeOrders per project with AmountDelta and HoursDelta, categorized by Type. Highlights projects where change orders now exceed baseline.

Open Change OrdersChangeOrders
StatusPendingInternalPendingClient
PendingInternal
CO-27953PRJ-2344114 hours delta
CO-97706PRJ-272183 hours delta
CO-70370PRJ-1378816 hours delta
PendingClient
CO-83672PRJ-481448 hours delta
CO-64037PRJ-1657316 hours delta
CO-86708PRJ-674516 hours delta

Roles and permissions

Services Leader / COO

Runs the services business. Owns portfolio margin, utilization, revenue backlog, and delivery health. Approves largest-tier change orders and subcontractor POs.

Permissions and records
  • Read on all tables
  • CRUD on PortfolioPrograms
  • Approve SubcontractorPOs and ChangeOrders above configured threshold
  • Access all reports
  • ChangeOrders
  • SubcontractorPOs
Utilization by PersonResourceAssignments
due todayStatusConfirmedActive
Confirmed
RA-66841CNS-5716
RA-50300CNS-2260
RA-78400CNS-1479
Active
RA-32316CNS-3541
RA-20353CNS-1461
RA-51528CNS-5852
Practice Lead

Runs a service line. Owns practice utilization, bench, and delivery quality. Reviews all projects in the practice, approves mid-tier change orders and subcontractor POs.

Permissions and records
  • Read on Projects where Practice = own
  • CRUD on Consultants where Practice = own (excluding CostRate — SL/Admin only)
  • Approve ResourceRequests, ExpenseReports (escalation), ChangeOrders, and SubcontractorPOs for own practice
  • Access Utilization & Bench and Project Profitability scoped to own practice
  • ChangeOrders
  • SubcontractorPOs
Pending Timesheet ApprovalsTimesheets
SubmittedYou
  • TMS-62540 CNS-3793 in 2 d
  • TMS-15138 CNS-1972 in 6 d
  • TMS-22692 CNS-6310 in 2 d
  • TMS-76314 CNS-6374 in 5 d
  • TMS-86276 CNS-4613 in 10 d
TMS-62540
Consultant
CNS-3793
PeriodStart
19 Sep
TotalHours
40.00
BillableHours
32.00
SubmittedAt
18 Sep
Project Manager

Runs one or more engagements end-to-end. Owns project plan, staffing requests, approvals, client status, change orders, and invoicing prep.

Permissions and records
  • CRUD on Projects where ProjectManager = current user, plus related ProjectPhases, ProjectTasks, ResourceRequests, ChangeOrders, ProjectStatusReports, RiskRegister, Issues
  • Approve Timesheets and ExpenseReports against own projects
  • Submit Invoices for review
  • View Consultants (no cost rate)
  • ChangeOrders
Pending Timesheet ApprovalsTimesheets
SubmittedYou
  • TMS-62540 CNS-3793 in 2 d
  • TMS-15138 CNS-1972 in 6 d
  • TMS-22692 CNS-6310 in 2 d
  • TMS-76314 CNS-6374 in 5 d
  • TMS-86276 CNS-4613 in 10 d
TMS-62540
Consultant
CNS-3793
PeriodStart
19 Sep
TotalHours
40.00
BillableHours
32.00
SubmittedAt
18 Sep
Resource Manager

Owns the forward capacity plan across practices. Matches open ResourceRequests to available Consultants; tracks bench and holds firm utilization to target.

Permissions and records
  • CRUD on ResourceAssignments
  • update ResourceRequests (propose, mark Filled)
  • view Consultants with bill rate and skills (no cost rate)
  • access Utilization by Person, Bench Report, and Open Resource Requests
  • ResourceAssignments
Open Resource RequestsResourceRequests
StatusOpenProposed
Normal
RR-72207PRJ-54003
RR-54843PRJ-43961
Urgent
RR-92801PRJ-59187
RR-91471PRJ-50355
Critical
RR-98674PRJ-15887
RR-56376PRJ-47461
Consultant

Delivery-team member. Logs time, submits expenses, completes tasks, updates own task status.

Permissions and records
  • CRUD on own Timesheets, TimeEntries, ExpenseReports, ExpenseItems
  • Read on Projects and ProjectTasks where assigned
  • update own ProjectTasks.Status
  • Read on own ResourceAssignments
  • ResourceAssignments
My TimesheetsTimesheets
You
Timesheet NumberPeriod StartPeriod EndTotal HoursBillable Hours
TMS-5125227 Sep04 Oct40.0032.00
TMS-3917420 Sep24 Sep40.0032.00
TMS-6943820 Sep26 Sep40.0032.00
TMS-8647224 Sep03 Oct40.0032.00
TMS-2311717 Sep26 Sep40.0032.00
TMS-6433820 Sep25 Sep40.0032.00
Subcontractor

External contractor — scoped to projects tied to an active SubcontractorPO.

Permissions and records
  • CRUD on own TimeEntries against in-scope Projects
  • upload SubcontractorInvoices against own POs
  • view own SubcontractorPOs
  • No access to Consultants, other projects, or any rates beyond own pay rate
  • SubcontractorInvoices
  • SubcontractorPOs
Client

External client user. Views project status, approves T&M time and expenses, approves milestones and deliverables, signs off on change orders.

Permissions and records
  • Read on own Clients record, related Contacts, own Projects, ProjectStatusReports, ChangeOrders, and InvoiceLineItems where Client = self
  • CRUD on ClientApprovals addressed to self
  • No access to Consultants.CostRate, other clients' data, utilization reports, or internal cost / margin figures
  • ChangeOrders
  • ClientApprovals
Pending Client ApprovalsClientApprovals
Pending
  • CA-72317 PRJ-14178 9 d
  • CA-12395 PRJ-21502 in 10 d
  • CA-73517 PRJ-75901 10 d
  • CA-38427 PRJ-17901 9 d
  • CA-44178 PRJ-42994 in 8 d
CA-72317
Project
PRJ-14178
Type
Timesheet
RequestedFrom
CNT-5098
RequestedAt
08 Sep

The CO routes for internal approval (Practice Lead → Services Leader over threshold), then to the client via a ClientApproval.

Accounts

Finance operator who reviews invoices, reconciles collection outcomes and releases approved recognition journals.

Permissions and records
  • View Projects, Clients, ClientApprovals and approved TimeEntries or ExpenseItems needed for billing
  • Manage Invoices, InvoiceLineItems, BillingSchedules, RetainerAccounts and RevenueRecognition
  • Approve invoice release prepared by another person
  • Reconcile accounting acknowledgments
  • ClientApprovals
Invoices Awaiting ReleaseInvoices
PendingApproval
  • INV-24231 PRJ-12658 2 d
  • INV-74052 PRJ-11944 1 d
  • INV-90630 PRJ-25258 7 d
  • INV-65361 PRJ-64230 3 d
  • INV-26982 PRJ-69918 3 d
INV-24231
Project
PRJ-12658
Client
CUS-113
PreparedBy
CNS-2074
InvoiceDate
15 Sep
TotalAmount
17,366.29

Approval waits for the accounts.

Related processes

My ProjectsPlanning
Project NumberNameClientStatus
Active

Opportunity to staffed engagement

Turn a confirmed client opportunity into a scoped project with reviewed staffing.

3 stages · 0 approvals

Pending Timesheet ApprovalsSubmitted
Timesheet NumberConsultantPeriod StartTotal Hours

Time capture to billing eligibility

Review time and expenses before they enter a client invoice.

3 stages · 1 approval

Pending Client ApprovalsPending
Approval NumberProjectTypeRequested From
Expense

Change request to controlled delivery

Keep revised scope and external commitments tied to their approval evidence.

3 stages · 1 approval

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