1. Project Management
  2. Who it's for
  3. Shared services
Who it's for

Shared services

A shared services group may support implementations, events or research work for other teams. Each request that needs coordinated delivery can become a project with a named owner and target date. Membership identifies the participants, while task assignments show who performs the next piece of work.

How Project Management is set up for you

Implementation work

Split preparation, configuration and review into tasks with explicit order.

Event preparation

Use milestone target dates for venue, materials and readiness decisions.

Research program

Keep analysis and review deliverables beside comments, attachments and effort entries.

A shared services group may support implementations, events or research work for other teams. Each request that needs coordinated delivery can become a project with a named owner and target date. Membership identifies the participants, while task assignments show who performs the next piece of work.

Pick one internal request that crosses team boundaries. Give it an owner, project manager and team. Add a few dated tasks, a dependency and a milestone that reflects a real handoff. Invite contributors through the project membership record and set one primary assignee on each shared task. Rehearse the path from My Tasks to Project Kanban and then to a shared status update.

A weekly review should identify the task owner, the affected date and the decision required if a handoff slips. The project manager can then revise the plan and explain the result to the requesting team. A Viewer can read progress and the shared account; an invited Guest can help on scoped work where appropriate.

Before inviting a Guest, test access with a sample project and an unrelated private project. The manager should also check that a request crossing team boundaries has one owner for the result, even when several contributors appear on its tasks.

The requesting team can read the shared period update to see what changed and who owns the next decision.

Features to start with

Roles on the team

Project manager
Runs one or more projects end-to-end. Record entry on Projects; read-only on Users within own Team for assignment.
Viewer
Internal read-only stakeholder - executive sponsor, adjacent team lead or PMO observer who needs to see a project but not change it.
Team member
Delivery-team contributor. Works assigned tasks, logs time, comments, uploads attachments and updates own task status.
Guest
External collaborator - agency staff, vendor contact or customer-side counterpart invited to specific projects with limited access.

Set up Project Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started