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- Property Management System
- Frequently asked questions
Questions, answered
Practical answers about leasing, collections and property work.
Property Management System
9 questions
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How do I get started?
Click Get started, then use Proto to configure Property Management System for your business. Pilot one property with a current lease, a rent charge, a tenant receipt and a repair request before adding more units.
Can I see which units are available?
Yes. The unit record holds the property name, unit number, type and status. The availability list shows available, reserved and maintenance spaces, while the occupancy board includes occupied spaces.
How is a tenant linked to a lease?
The lease references a tenant in Parties and a space in Units. Review both links alongside the dates, rent and deposit before using the agreement for billing.
Can a receipt pay more than one charge?
Receipt allocations record a separate applied amount for each charge. The collections team should confirm the receipt and check the amount available before allocating it.
What happens when a payment is reversed?
Reverse the allocations tied to that receipt before reversing the payment. That keeps the charge trail understandable when the tenant asks what remains due.
Where do tenants' repair issues go?
Tenant maintenance records an issue against a lease. A service request records a unit issue with the requester and assigned worker. The coordinator uses the record that fits the handoff and reviews both when they describe the same incident.
Can I track who inspected a unit?
An inspection links the unit and inspector with a date, condition and evidence attachment. The inspection evidence list helps a manager review the observation.
Who reviews a lease before it is active?
A Lease Reviewer checks the tenant, unit and terms. Agree the evidence and decision practice during setup, then rehearse a draft agreement with the person responsible.
What should I prepare before importing data?
Start with tenant contacts, staff records and unit identifiers. Then prepare leases, charges, receipts, allocations and property work with their source links. Implementation gives a pilot sequence.
Set up Property Management System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.