Charges and collections

Step by step

1. Select the agreement Collections Officer

   Collections Officer opens the lease and checks the tenant, unit, dates and monthly rent for the intended period.

   • Establish the tenant and unit behind the charge
   • Updates Leases, Parties, Units

2. Prepare the charge Collections Officer

   Record the charge type, covered start and end, due date and amount against that lease. Review the period before posting.

   • Record type, period, date and amount
   • Updates Charges, Leases

3. Post the charge Collections Officer

   Move the charge from draft to posted after checking that the same lease and covered rent period have not already been billed.

   • Distinguish the posted amount from a draft
   • Updates Charges

4. Record the receipt Collections Officer

   Link a payment to the tenant party and retain its reference, received date and amount. Pending remains separate from confirmed money.

   • Preserve payment reference and payer
   • Updates Receipts, Parties

5. Confirm and allocate Collections Officer

   Collections Officer checks the payment evidence, confirms the receipt and applies recorded allocation amounts to the intended charges.

   • Trace payment amounts to charges
   • Updates Receipts, Receipt allocations, Charges

6. Review a correction Collections Officer

   Before a receipt is reversed, reverse its linked allocations. Before a charge is voided, inspect the receipt amounts already applied.

   • Check linked payment effects before reversal or void
   • Updates Receipts, Receipt allocations, Charges

Collections Officer

Owns the charge, receipt and allocation trail.

Property Manager

Reviews exceptions against the lease and tenant context.