Service resolution

Step by step

1. Open request Property Manager

   Property Manager identifies the unit and requesting party and records the issue and opened date.

   • Identifies issue, location and requester
   • Updates Service requests, Units, Parties

2. Assign person Property Manager

   Connect an active staff record to the request and mark the work Assigned.

   • Identifies the responsible staff member
   • Updates Service requests, People

3. Work the issue Property Manager

   The assigned person tracks the request in progress while the unit condition is addressed.

   • Shows in progress work
   • Updates Service requests

4. Complete request Property Manager

   Record the completion date and move the request to Completed when the work is finished.

   • Records completed date and status
   • Updates Service requests

5. Review unit context Property Manager

   Property Manager checks the unit status and service request count after completion.

   • Reads unit state beside its request history
   • Updates Units, Service requests

Property Manager

Routes and follows the issue.

Valuation Coordinator

And Valuation Reviewer inspect the condition when it affects a unit under review.