Milestone billing

Step by step

1. Prepare milestone Service Delivery Manager

   Service Delivery Manager records the deliverable, due date, amount, owner and agreement. The milestone starts Pending and can be submitted for review.

   • Defines a dated billing event
   • Updates Milestones, Managed service agreements

2. Check the deliverable Engineer

   Engineer owner confirms what was delivered. Service Delivery Manager compares that work with the agreement's billing event.

   • Reviews the work behind the event
   • Updates Milestones, Record attachments

3. Approve milestone Service Delivery Manager

   Service Delivery Manager changes a reviewed event from Submitted to Approved. The decision starts the invoice operation.

   • Authorizes the event for invoice validation
   • Updates Milestones
   ApprovalA person approves before the work moves on.

4. Invoice milestone Billing Specialist

   The operation checks for an amount and agreement. A valid event becomes Invoiced and gets a successful Milestone Invoice receipt; a failed check leaves it Approved with a failed receipt.

   • Records success or failure of invoice attempt
   • Updates Milestones, Operation receipts

5. Create billing record Billing Specialist

   Billing Specialist links a monthly billing record to the milestone, records invoice number, amount and due date, and tracks invoice status.

   • Carries invoice number and collection dates
   • Updates Monthly billing, Milestones

Engineer

Confirms the deliverable; Service Delivery Manager approves the event; Billing Specialist follows the invoice outcome.