What the agent can do
- Engagement Manager: Show active implementations with dates, budget hours and hours remaining, then open the engagement needing review.
- Delivery Consultant: Prepare a time entry or configuration line with the intended client and engagement for the consultant to inspect.
- Service Reviewer: Find submitted configuration lines with Failed operation receipts and show the source record.
- Billing Manager: List approved go-live milestones and overdue or disputed billings with their engagement and due date.