Delivery review

Step by step

1. Prepare service line Delivery Consultant

   Delivery Consultant records the work date, hours, rate, billable flag and engagement. The engagement identifies the work receiving the charge.

   • Consultant records hours, rate, billable flag and engagement
   • Updates Configuration deliverables

2. Submit deliverable Delivery Consultant

   Delivery Consultant moves the line from Draft to Submitted. This starts the approval check.

   • Draft line enters Submitted review
   • Updates Configuration deliverables

3. Check deliverable Service Reviewer

   A billable line with hours and an engagement moves to Approved with a review decision and operation receipt. A line that fails a check stays Submitted with a Failed receipt.

   • Passing line moves to Approved; failed guard leaves Submitted with Failed receipt
   • Updates Review decisions, Operation receipts

4. Resolve exception Service Reviewer

   Service Reviewer follows the receipt reference to the submitted line. The team corrects its inputs before another submission.

   • Reviewer follows the source line and corrects its support
   • Updates Configuration deliverables, Operation receipts

Practice Lead

Reviews commercial outcomes; Engagement Manager owns engagement context; Delivery Consultant records the work; Service Reviewer follows delivery exceptions; Billing Manager handles milestone billing.