These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Public Grievance System
- Get started
Get Public Grievance System running in four steps.
Prepare your people, records and first complaint cycle.
Create your account
Click Start now and create your ERP.AI account.
Start nowDownload Proto
Proto is the desktop app you use to set up Public Grievance System. It runs on macOS, Windows and Linux.
Download ProtoMake it yours
Open Public Grievance System in Proto and adjust fields, steps, roles and approvals to match how your team works.
Implementation planBring your data and team
Import your records, then invite your team and assign their roles.
See the roles
Create your account
Click Get started and use Proto to configure Public Grievance System for your organization. Name the service manager and supervisor who will own the first cycle. Review roles before inviting staff.
Prepare the first operating cycle
Choose one service area and bring the current customer and staff lists. Agree on eligibility, priority, service calendar, owner assignment and the channel used for complainant responses. Import a sample ticket with its organization and customer links, then follow its events and evidence. Use the implementation plan to rehearse the handoffs.
Review before release
File a complaint, assign it, send a visible response, pause and resume it, then submit a related grievance case for supervisor review. Check a failed operation receipt and a direct link to an internal attachment. Release only after the responsible people can explain the resulting records and access decisions.
Set up Public Grievance System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.