These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Public Grievance System
- Integrations
Integrations
Connect public contact channels and verify external effects.
- Public Grievance System
- Public contact channel
- Service calendar
- External provider
- Identity
Systems to connect
- Public contact channel. Connect the intake or response channel your organization uses, and map its verified customer identity to Customers.
- Service calendar. Agree on the calendar behind each resolution due date and how waiting intervals affect it.
- External provider. If an action carries an external reference, keep the provider acknowledgment available for reconciliation before retrying.
- Identity. Link team members to authenticated Users so owner and reviewer actions have attributable actors.
How connections are governed
The organization chooses the provider and its authorization. Test a successful exchange, a delayed acknowledgment and a repeat request. Keep the operation key and receipt linked to the same ticket, and restrict customer-visible messages and attachments to their intended audience. Review implementation before activating a channel.
Set up Public Grievance System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.