Unresolved demand List
Which open ticket states and priorities need attention by organization?
From tickets
- Public Grievance System
- Reports and analytics
Reports for the questions your team asks
Read demand, response timing, decisions and operation exceptions.
Overview×
Public Grievance System · Overview
Public Grievance System dashboard
This quarter
Grievance cases in view
6Total priority rank
2,400Submitted
6Filed at in 14 days
1Tickets by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| New | 35 | ||
| Triaged | 11 | 31% | |
| Assigned | 2 | 18% | |
| Waiting | 1 | 50% |
Priority rank by status
Sample totals per stage
Questions to answer
First response timing List
How long passed between opening and the first recorded customer response?
From tickets
Case decisions List
Which submitted grievances were approved or rejected, and when?
From Grievance Cases
Operation exceptions List
Which actions remain pending, failed or waiting for review?
From Reconciliation
More reports
Resolution due work List
Group unfinished Tickets by resolution due at and priority rank.
Arrivals and resolutions List
Compare opened at and resolved at by reporting period.
Reviewer outcomes List
Summarize review decisions by Decision and Reviewer.
Customer complaint history Grouped
Follow Customers through their Tickets, grievance cases and ticket events.
Set up Public Grievance System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.