1. Public Works Department
  2. Frequently asked questions
FAQ

Questions, answered

Answers about planning public work, reviewing evidence and getting started.

Public Works Department

10 questions

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How do I get started?

Click Get started, then use Proto to configure Public Works Department for your business. Begin with one agency project, one owned work package, its task lines and a representative field inspection.

What is a work package?

It is the scoped job record with a record number, agency, project counterparty, owner, due date, hour budget and revision. Tasks, attachments, inspections, decisions and operation receipts connect to it.

How do I track contractor work?

Record the contracted project and contact under its agency, then link it as the counterparty on each package. Task hours and field evidence show delivery against the package.

Who accepts completed work?

An Independent Reviewer records a decision on the package revision and evidence. The Public Works Manager checks complete scope before marking the package Accepted.

How is an inspection different from acceptance?

A package acceptance covers reviewed delivery. A field inspection records location, contractor, time and accepted quantity for that work, with its own submitted revision and decision.

Does certification trigger payment?

Certification records the reviewed quantity. Connect the agency’s finance process separately for any payment decision.

What happens when a task is late?

The owner and manager can inspect due tasks and package commitments. The Operations Overview also shows overdue tasks by owner with links back to the source record.

How do we handle a rejected inspection?

Retain the reason and source revision, correct the observation or evidence, and submit a new revision for independent review.

What if an operation result is uncertain?

Open its receipt and compare the original operation key, expected revision and linked local effects. Keep a specific discrepancy visible until the analyst can reconcile it.

Can we change an accepted package?

Separate future unexecuted scope from accepted work. Keep the original evidence and decision, and route any compensating action through independent review.

Set up Public Works Department your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started