Corrective action

Step by step

1. Investigate cause Corrective Action Owner

   Corrective Action Owner starts from the nonconformance and reviews its rejected inspection and failed checks. The owner writes the root cause and an action that addresses it.

   • Retains cause and proposed action against the source issue
   • Updates Corrective actions, Nonconformances, Inspections

2. Approve action Quality Reviewer

   Quality Reviewer checks the proposed response against the issue and approves the planned action before implementation. Planned advances to Approved only after that decision.

   • Authorizes the action to be implemented
   • Updates Corrective actions, Nonconformances
   ApprovalA person approves before the work moves on.

3. Implement action Corrective Action Owner

   Corrective Action Owner performs the approved work, retains the explanation and completion date, and moves the action through Implementing. A due date gives the team a follow-up point while the work remains active.

   • Records owner, due date and completion
   • Updates Corrective actions, People

4. Submit for effectiveness Corrective Action Owner

   The owner sends the completed action to effectiveness review. This requests a separate test of the result; the owner does not close the issue by submitting it.

   • Requests a review decision
   • Updates Corrective actions

5. Verify effectiveness Quality Reviewer

   An independent Quality Reviewer checks the retained action against the source issue and relevant later evidence. Effective work closes the action and its linked nonconformance together. Ineffective work stays active for another response.

   • Closes the linked records after an effective result
   • Updates Corrective actions, Nonconformances, Inspection checks
   ApprovalA person approves before the work moves on.

Corrective Action Owner

Investigates and implements.

Quality Reviewer

Approves the action and independently verifies effectiveness.

Admin

Maintains the person and user access behind those assignments.