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- Hotels and Hospitality QMS
- Frequently asked questions
Questions, answered
Practical answers for setting up hospitality quality work.
Hotels and Hospitality QMS
10 questions
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How do I get started?
Click Get started, then use Proto to configure QMS for Hotels and Hospitality for your business. Start with one property and one inspection path, then rehearse a review decision with linked check evidence.
How does an inspection reach review?
The Inspector records the inspection and linked requirement checks, then submits the case for a Quality Manager decision.
Can a room check be connected to an inspection?
Yes. A property check records the room, standard and result and points to the inspection for that operating event.
Where does guest impact go?
Use a guest service issue for property, stay reference, category, impact and resolution date. Link it to the related inspection.
What happens after an inspection is rejected?
A linked nonconformance enters containment, preserving the inspection as the source for investigation.
Who approves a corrective action?
The Quality Manager verifies the linked nonconformance and root cause before approving the plan.
How is action effectiveness checked?
The Quality Manager reviews retained evidence when the action reaches effectiveness review, then closes it and the parent issue.
Can audit findings remain open after an audit closes?
Audit findings have their own owner, due date and close date, so follow-up remains visible after audit reporting.
How are document revisions tracked?
A controlled document records title, version, attachment, effective date and status. Acknowledgments link people to that document.
Which reports help with a pilot?
Review inspection decisions, property exceptions, corrective action due dates and open audit findings with their underlying records.
Set up Hotels and Hospitality QMS your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.