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- Hotels and Hospitality QMS
- Who it's for
- Hospitality groups
Hospitality groups
A group operator can use the same inspection review and corrective action path across its properties. Property checks and guest service issues record property names, and each connects to an inspection. Audits retain their scope and auditor. The quality team can compare follow-up work while still reading the evidence from the individual property case.
How Hotels and Hospitality QMS is set up for you
Local inspection work
Assign inspections to people and keep check evidence attached to each reviewed case.
Property detail
Record the property, room and standard on checks rather than treating all failures as one group-wide note.
Guest impact
Use stay references and categories to keep service issues attributable to their operating event.
Shared audit method
Give each audit a scope, planned date, auditor and findings with owners and due dates.
A group operator can use the same inspection review and corrective action path across its properties. Property checks and guest service issues record property names, and each connects to an inspection. Audits retain their scope and auditor. The quality team can compare follow-up work while still reading the evidence from the individual property case.
Choose two properties with the same service standard for a pilot. Agree how their teams write property names and standard codes so a quality manager can compare failed checks without guessing whether the labels mean the same thing. Keep the audit scope explicit: state the property and standard being reviewed. The Auditor can then read findings in context.
Run one accepted inspection and one rejected inspection at each property. The rejected cases should lead to linked nonconformances, root-cause plans and approval decisions. Review the owner and due date of each action, then check effectiveness against the original inspection evidence. That exercise tests whether group quality staff can follow a case from the property result to its final quality decision.
Use the Business Overview for current-state inspection distribution and assigned work. Reports can compare inspection decisions by type and guest issue categories by property. Keep guest communication in the property operation and bring relevant case references into the quality records.
Features to start with
Roles on the team
- Quality Manager
- Owns inspection decisions, corrective action approval and effectiveness review.
- Inspector
- Carries out assigned inspections and records check evidence.
- Corrective Action Owner
- Investigates a linked nonconformance and maintains the action plan.
- Auditor
- Plans audits and records findings and follow-up ownership.
- Property Manager
- Records local property evidence and coordinates the people involved.
- Admin
- Maintains access and the people directory.
Set up Hotels and Hospitality QMS your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.