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- Hotels and Hospitality QMS
- Process
- Issue resolution
Issue resolution
The nonconformance is the investigation record for a rejected inspection. It retains severity, description and detection date, with a direct link back to the inspected case. A corrective action plan can then refer to that same nonconformance.
Step by step
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Detect the rejection Quality Manager
Quality Manager rejects an inspection after reviewing its linked checks.
- Source evidence and rejection are visible.
- Updates Inspections, Inspection checks
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Contain the issue Corrective Action Owner
Corrective Action Owner sees the linked nonconformance in containment and records the immediate problem.
- The issue enters containment with its source link.
- Updates Nonconformances, Inspections
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Investigate the cause Corrective Action Owner
Corrective Action Owner reviews the source inspection and writes the issue description and severity.
- Description and severity can be checked against observations.
- Updates Nonconformances, Inspection checks
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Record disposition Quality Manager
Quality Manager and owner record the disposition and keep the response connected to the issue.
- The next response is decided.
- Updates Nonconformances
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Carry the action forward Corrective Action Owner
Corrective Action Owner records a linked corrective plan when lasting action is needed.
- The plan belongs to the investigated issue.
- Updates Corrective actions, Nonconformances
Who does what
Roles and permissions- Quality Manager
- Decides rejection and disposition; Corrective Action Owner investigates and prepares the linked plan; Inspector supplies check evidence; Property Manager supplies local context.
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