Corrective action

Step by step

1. Record nonconformance Quality Reviewer

   Quality Reviewer links the issue to its source Inspection and records detection date, severity and description.

   • Preserves the source issue and severity
   • Updates Nonconformances, Inspections

2. Plan correction Corrective Action Owner

   Corrective Action Owner documents root cause, action and due date in a record linked to that issue.

   • Records cause, remedy, owner and due date
   • Updates Corrective actions, Nonconformances

3. Approve the action Quality Reviewer

   Quality Reviewer approves the remedy before implementation.

   • Moves reviewed plan toward implementation
   • Updates Corrective actions
   ApprovalA person approves before the work moves on.

4. Complete corrective action Corrective Action Owner

   The Owner performs the remedy and submits the completion date against their People identity.

   • Attributes completion to the assigned owner
   • Updates Corrective actions, People

5. Verify effectiveness Quality Reviewer

   A Quality Reviewer who is independent of the Owner tests the result against the original inspection. Failed verification returns the action to implementation.

   • Accepts or returns the action
   • Updates Corrective actions, Inspections
   ApprovalA person approves before the work moves on.

6. Close parent issue Quality Reviewer

   Quality Reviewer closes the nonconformance after every linked corrective action has been accepted.

   • Closes only after linked actions pass
   • Updates Nonconformances, Corrective actions

Corrective Action Owner

Performs the remedy; Quality Reviewer approves and verifies; Inspector supplies the source inspection evidence.