Correction to effectiveness

Approve a corrective plan before work and close it after independent verification.

Step by step

Open the case Quality Reviewer

Quality Reviewer links the nonconformance to the rejected inspection, records severity and identifies who will handle containment.
- Preserves failed-scope context
- Updates Nonconformances, Inspections
Investigate Corrective Action Owner

Corrective Action Owner reviews the original evidence and records root cause against the linked nonconformance.
- Records root cause
- Updates Corrective actions, Nonconformances
Propose action Corrective Action Owner

Owner writes the action, due date and implementation owner while the action remains Planned.
- Records planned work and due date
- Updates Corrective actions
Approve plan Quality Manager

Quality Manager reviews the proposed correction before implementation. Approval changes the action to Approved.
- Authorizes implementation
- Updates Corrective actions
ApprovalA person approves before the work moves on.
Implement Corrective Action Owner

Owner carries out the approved action, records evidence and submits the action for effectiveness review.
- Carries out approved work and submits evidence
- Updates Corrective actions
Test and close Quality Reviewer

An independent Quality Reviewer tests effectiveness. The action and linked nonconformance close only after every linked action is accepted.
- Verifies effectiveness before closure
- Updates Corrective actions, Nonconformances
ApprovalA person approves before the work moves on.

And how to keep it from happening.

Implementation starts while the action is still Planned. Quality Manager must approve the plan first.
The owner replaces the approved action text while submitting evidence. Retain root cause and approved action for the reviewer.
A nonconformance closes while another linked action remains open. Review all linked actions before closing the parent case.

Start free, then use Proto to change fields, steps and approvals before your team goes live.