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- Quality Management
- Process
- Corrective action verification
Corrective action verification
A corrective action belongs to a nonconformance and an assigned Person. Its root cause and action explain the response; its due and completed dates show timing. The Correct And Verify workflow checks the retained root cause and approved action when the owner submits evidence, then sends the work to an independent reviewer for effectiveness testing.
Step by step
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Plan action Quality Manager
Quality Manager links the action to an issue, selects its owner and records a root cause, action and due date.
- Set issue link, owner and response
- Updates Corrective actions, Nonconformances, People
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Prepare approved action Quality Manager
Quality Manager records the agreed response and moves the action from Planned to Approved.
- Move Planned to Approved
- Updates Corrective actions
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Implement Assigned owner implements
Assigned owner performs the approved work and submits the result for review.
- Move Approved to Implementing
- Updates Corrective actions
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Submit for effectiveness Assigned owner implements
The workflow validates root cause and approved action and moves Implementing work to effectiveness review.
- Move Implementing to effectiveness review
- Updates Corrective actions
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Verify Quality Approver
An independent Quality Approver tests the result and closes the action only if effective.
- Decide whether action can close
- Updates Corrective actions
ApprovalA person approves before the work moves on. -
Close issue Quality Manager
Quality Manager confirms every linked action is Closed before closing the nonconformance.
- Close only after every linked action closes
- Updates Nonconformances, Corrective actions
Who does what
Roles and permissions- Quality Manager
- Coordinates the response; assigned owner implements; Quality Approver independently verifies effectiveness.
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