Integrations

• Payment provider. Bring provider issued authorization, capture, refund and void events with the provider event ID, reference, amount and occurrence time.
• Fulfillment source. Bring allocation, picking, shipping, delivery and return events with their external event ID, menu item, quantity and order reference.
• Identity. Link team members to the correct platform user and organization before assigning orders or review decisions.
• Files. Attach supporting service and decision evidence to the related order with the intended visibility.

Decide which system is authoritative for a provider event or fulfillment acknowledgment. Reconcile incoming IDs, quantities and revisions with the local order before changing a guarded operation result. A repeated external event should resolve to its earlier evidence record. Review attachment visibility and the people permitted to investigate exceptions. Use implementation to stage these connections alongside the first service rehearsal.