Process · Exception review

Exception review

Trace failed operations to the parent document and the next responsible person.

Step by step

Inspect failed operation Operations Manager

Operations Manager opens a failed or review-needed result and reads its action, time and reason.
- Identifies failed action and reason
- Updates Operation receipts
Trace parent Operations Manager

The manager follows the operation to the accounting document and its current revision.
- Finds affected revision and scope
- Updates Accounting documents, Operation receipts
Compare effects Ledger Accountant or Cash Reconciler

Ledger Accountant or Cash Reconciler checks the journal or cash application tied to the action.
- Checks actual posting or application
- Updates Journal entries, Cash applications
Assign correction Accounting Preparer

The responsible preparer or specialist corrects the source issue within their authority.
- Returns source work to its owner
- Updates Accounting documents, Review decisions
Verify the outcome Operations Manager

Operations Manager compares the final journal or application with the original request before ending the investigation.
- Checks the original result against the final effect
- Updates Operation receipts, Accounting documents

Operations Manager: Coordinates follow-up.
Ledger Accountant: Checks journal effects.
Cash Reconciler: Checks applications.
Accounting Preparer: Corrects source work; Accounting Reviewer makes a fresh decision where required.

Start free, then use Proto to change fields, steps and approvals before your team goes live.