Questions, answered

Click Get started, then use Proto to configure Resort Activity Booking for your business. Pilot one unit type, a few guest stays, a guided departure and a settled checkout so each team can review the handoff.

Front Desk checks the requested stay’s dates, guest count and selected unit. The unit must have enough capacity and be ready for the confirmation decision.

Yes. The activity reservation links the guest’s stay to a scheduled departure and records the participant count. Activity Coordinator checks the session and stay intervals before moving the request forward.

A departure links to a person in the staff roster. Activity Coordinator records the guide with the activity name, start, end and capacity.

The service work board shows tasks by status and unit. Staff can review assignees and due times on that board; the unit status shows whether lodging is available, occupied, cleaning or under maintenance.

The confirmed stay moves to checked in, the unit becomes occupied, nightly room charges are drafted and a guest-service task opens. The workflow checks for existing effects before adding them again.

Finance uses the folio register to review each charge’s service date, description, amount and status. Approved posted charges are used for checkout reconciliation.

No. Finance compares posted charges with confirmed payment entries on the same stay before approving settlement.

After checkout, the unit enters cleaning. Housekeeping completes the inspection, and a settled account allows the unit to return to available.

The departure calendar shows each session’s time, guide and capacity. The activity booking board and departure capacity report help managers review linked participant requests.