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- Resort Activity Booking
- Process
- Arrival and service
Arrival and service
Check in a confirmed guest and pass unit work to the service team.
Step by step
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Prepare arrival Front Desk
Front Desk checks that the confirmed stay and available unit are ready for the guest.
- Verify the confirmed stay and available lodging.
- Updates Reservations, Units
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Check in guest Front Desk
Front Desk records the guest's arrival on the confirmed reservation. The unit becomes occupied, draft room charges are added for the booked nights, and guest-service work opens.
- Mark the stay checked in, occupy the unit, add draft nightly charges and open service work once.
- Updates Reservations, Units, Folio charges, Service tasks
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Deliver guest service Front Desk
Housekeeping or Front Desk assigns and completes the service task against the same unit and reservation.
- Assign work, follow its state and record completion.
- Updates Service tasks, People, Units, Reservations
Who does what
Roles and permissions- Front Desk
- Handles arrival; Housekeeping performs assigned service work; Finance reviews folio entries; Resort Manager handles exceptions.
Set up Resort Activity Booking your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.