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- Resort Activity Booking
- Process
- Stay confirmation
Stay confirmation
Turn a guest request into a confirmed stay with a feasible unit.
Step by step
-
Review stay request Front Desk
Front Desk links the guest and selected unit to the requested reservation and checks the arrival and departure dates, guest count and nightly rate.
- Keep the guest, dates, party size, selected unit and rate together.
- Updates Parties, Reservations, Units, Rate plans
-
Confirm stay Front Desk
Front Desk checks that departure follows arrival, the party fits the unit and the unit is neither occupied nor under maintenance. Confirmation changes the reservation from requested to confirmed; a request that has moved on is not confirmed again.
- Validate the request and set the stay to confirmed.
- Updates Reservations, Units
ApprovalA person approves before the work moves on. -
Prepare arrival Front Desk
Housekeeping and Front Desk review the unit state and confirmed arrival before the guest comes to the desk.
- Check readiness and resolve work that affects the unit.
- Updates Reservations, Units, Service tasks
Who does what
Roles and permissions- Front Desk
- Decides confirmation; Resort Manager reviews exceptions; Housekeeping checks readiness; Admin maintains access.
Set up Resort Activity Booking your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.