Admin
Maintains access, reference data and operating configuration.
Can
- Manage Users, People, Parties, Units, rate plans, Reservations, activity departures, activity reservations, service tasks, folio charges, Payments
- View all records
- Resort Activity Booking
- Roles and access
Who can do what in Resort Activity Booking
Give each team the records needed for its part of the guest journey.
Who can do what
| Role | Stay reservations | Units and rates | Guest service | Activity departures | Activity bookings | Folios and payments |
|---|---|---|---|---|---|---|
| Admin | Edit | Edit | Edit | Edit | Edit | Edit |
| Resort Manager | Edit | Approve | Edit | Edit | Edit | Edit |
| Front Desk | Edit | Edit | Edit | View | Edit | Edit |
| Activity Coordinator | View | View | View | Edit | Edit | View |
| Housekeeping | View | Edit | Edit | View | View | View |
| Finance | View | View | View | — | View | Edit |
Each role in detail
Resort Manager
Reviews stay and activity operations and resolves exceptions.
Can
- Manage Reservations, Units, activity departures, activity reservations, service tasks
- View Parties, People, rate plans, folio charges, Payments
Reviews and approves
- Approve stay confirmation and unit release
Starts on: Arrivals Calendar
Front Desk
Handles guest stay requests, arrival and departure.
Can
- Manage Parties, Reservations, service tasks
- View Units, rate plans, activity departures, activity reservations, folio charges, Payments
Reviews and approves
- Approve stay confirmation
Starts on: Arrivals Calendar
Activity Coordinator
Schedules guided departures and handles activity bookings.
Can
- Manage activity departures, activity reservations
- View Reservations, Parties, People, Units
Starts on: Activity Booking Board by Status
Housekeeping
Completes cleaning and inspection work for assigned units.
Can
- Manage service tasks, Units
- View Reservations, People
Starts on: Service Work Board by Status
Finance
Posts folio charges and reconciles payments at checkout.
Can
- Manage folio charges, Payments
- View Reservations, Parties, Units
Reviews and approves
- Approve folio reconciliation
Starts on: Draft Charges for Posting
Set up Resort Activity Booking your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.