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- Restaurant + POS + Inventory + Delivery
- Who it's for
- Delivery kitchens
Delivery kitchens
A delivery kitchen works across kitchen and transport handoffs. The order identifies the delivery destination and requested service time. The kitchen records preparation on each meal line. Fulfillment events record product, quantity and event type as the order moves through allocation, picking, shipping and delivery.
How Restaurant + POS + Inventory + Delivery is set up for you
Before acceptance
Order Manager checks the destination, menu item and service time. The active service location carries contact and address details.
During preparation
Kitchen Operator uses an approved recipe revision and records preparation time and ingredient use.
At dispatch
Service and Delivery Lead follows the fulfillment event identity and quantity for each product. Shipping alone does not establish delivery.
When a customer calls
The team reads served scope, fulfillment events and provider payment evidence before promising a refund or replacement.
A delivery kitchen works across kitchen and transport handoffs. The order identifies the delivery destination and requested service time. The kitchen records preparation on each meal line. Fulfillment events record product, quantity and event type as the order moves through allocation, picking, shipping and delivery.
Choose one delivery destination and a small set of active products. Rehearse an order with two different products so event quantities have a meaningful check. Create a kitchen ticket with the delivery reference and have Kitchen Supervisor review the submitted revision. Record a picked event, then a shipped event, then a delivered event for the product that actually reached the destination.
Test a missing-item case. Compare the meal line's preparation time and served portions with the delivery events and the provider capture. If a refund is agreed, Finance Reviewer should inspect the provider event identity and verification state. Retain the original fulfillment and payment evidence so the team can explain the outcome later.
Features to start with
Roles on the team
- Order Manager
- Owns the service plan and decides whether an order can be accepted or needs correction.
- Kitchen Operator
- Records kitchen preparation and the meal lines associated with a ticket.
- Kitchen Supervisor
- Independently reviews a submitted kitchen ticket revision and records the release decision.
- Service and Delivery Lead
- Records service outcome and follows fulfillment events for the destination.
- Finance Reviewer
- Checks provider payment evidence and operation receipts before financial exceptions are resolved.
Set up Restaurant + POS + Inventory + Delivery your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.