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- Restaurant + POS + Inventory + Delivery
- Process
- Exception reconciliation
Exception reconciliation
Resolve pending operations and corrections from the order's existing evidence.
Step by step
-
Reconcile outcome Finance Reviewer
Finance Reviewer reads pending and failed operation receipts with their expected revision, effect references and external reference.
- Gather local and provider evidence before deciding outcome
- Updates Operation receipts, Payment evidence, Record attachments
-
Resolve exceptions Order Manager
Order Manager checks actual order, meal-line, ingredient, payment and fulfillment effects. Kitchen Supervisor independently approves a correction to accepted or executed scope.
- Authorize and record a correction without erasing history
- Updates Meal orders, Meal lines, Review decisions, Ingredient movements
ApprovalA person approves before the work moves on. -
Serve or fulfill Service and Delivery Lead
Service and Delivery Lead records any remaining service or delivery outcome after the authorized correction.
- Confirm the actual remaining service outcome
- Updates Fulfillment events, Meal lines
Who does what
Roles and permissions- Finance Reviewer
- Investigates receipts and provider evidence; Order Manager owns the customer correction; Kitchen Supervisor independently decides an affected kitchen revision; Service and Delivery Lead confirms remaining service.
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