Service and fulfillment

Step by step

1. Prepare meal Kitchen Operator

   Kitchen Operator records actual preparation for the meal lines on the accepted order.

   • Identify prepared scope awaiting handoff
   • Updates Meal lines, Kitchen tickets

2. Serve or fulfill Service and Delivery Lead

   Service and Delivery Lead records served portions and service time or follows allocation, picking, shipping and delivery events for the order and product.

   • Record actual service and external fulfillment identity
   • Updates Meal lines, Meal orders, Fulfillment events

3. Reconcile outcome Finance Reviewer

   Finance Reviewer compares provider payment evidence with the order and any refund or void when service differs from the plan.

   • Compare provider evidence with order effects
   • Updates Payment evidence, Operation receipts

4. Resolve exceptions Order Manager

   Order Manager checks remaining scope and the delivery trail before authorizing a correction or cancellation.

   • Preserve prior service while addressing remaining scope
   • Updates Meal orders, Fulfillment events, Review decisions

Kitchen Operator

Supplies prepared scope; Service and Delivery Lead records service or fulfillment; Order Manager handles customer changes; Finance Reviewer checks payment evidence.