Admin
Configures organizations, staff access and operating reference records.
Can
- Manage Organizations, team members, Users, service locations
- View meal orders, operation receipts
- Restaurant POS System
- Roles and permissions
Who can do what in Restaurant POS System
Assign clear ownership for order acceptance, kitchen decisions and reconciliation.
How permissions work
Keep decisions independent
Kitchen Supervisor decides on a ticket submitted by Kitchen Lead. Operations Reviewer handles a correction after accepted or executed work.
Tie access to operating scope
Team members belong to an organization and can be linked to a platform user. Order ownership points to a team member.
Review sensitive outcomes
Finance Reviewer checks provider evidence before a refund or void is treated as resolved.
Who can do what
| Role | Meal orders | Kitchen release | Menu and recipes | Preparation and service | Payments and corrections | Operations evidence |
|---|---|---|---|---|---|---|
| Admin | Edit | Edit | — | View | View | View |
| Service Lead | Edit | Edit | Edit | Edit | Edit | Edit |
| Kitchen Lead | Edit | Edit | Edit | Edit | Edit | Edit |
| Kitchen Supervisor | View | Approve | View | View | Edit | Edit |
| Menu Steward | View | View | Edit | Edit | View | View |
| Finance Reviewer | View | View | — | View | Edit | Edit |
| Operations Reviewer | View | Edit | View | View | Edit | Edit |
Each role in detail
Service Lead
Owns meal order entry, acceptance and the service handoff.
Can
- Manage meal orders, meal lines
- View Products, service locations, kitchen tickets, payment evidence
Starts on: Open Meal Orders
Kitchen Lead
Prepares the submitted kitchen scope and records actual preparation.
Can
- Manage kitchen tickets, meal lines, ingredient movements
- View meal orders, menu recipes, recipe ingredients, Ingredients
Starts on: Open Meal Orders
Kitchen Supervisor
Independently decides whether a submitted kitchen ticket can be released.
Can
- View meal orders, meal lines, menu recipes
- Manage review decisions
Reviews and approves
- Approve kitchen tickets
Starts on: Pending Kitchen Release
Menu Steward
Maintains sellable products, ingredients and versioned recipes.
Can
- Manage Products, Ingredients, menu recipes, recipe ingredients
- View ingredient movements, meal lines
Starts on: Approved Menu Recipes
Finance Reviewer
Checks provider evidence and approved refund scope.
Can
- Manage payment evidence
- View meal orders, operation receipts, review decisions
Starts on: Operation Exceptions
Operations Reviewer
Reviews compensating corrections and reconciles uncertain effects.
Can
- Manage review decisions, operation receipts, record attachments
- View meal orders, meal lines, fulfillment events, payment evidence
Starts on: Kitchen Ticket Decisions
Set up Restaurant POS System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.