Admin
Owns organization setup, access and controlled corrections.
Can
- Manage Organizations, team members, Users, service locations
- View meal orders, kitchen tickets, review decisions, operation receipts
- Restaurant Reservation System
- Roles and access
Who can do what in Restaurant Reservation System
Give each service, kitchen and review role the records needed for its decisions.
Who can do what
| Role | Meal order intake | Kitchen release | Menu and recipes | Ingredient control | Service fulfillment | Review and evidence |
|---|---|---|---|---|---|---|
| Admin | Edit | View | — | — | Edit | View |
| Service Manager | Approve | Edit | — | Edit | Approve | View |
| Service Staff | Edit | Edit | View | Edit | Edit | — |
| Kitchen Lead | Edit | Edit | View | Edit | Edit | — |
| Kitchen Supervisor | View | Approve | View | View | View | Edit |
| Menu Steward | View | Edit | Edit | Edit | View | — |
| Finance Reviewer | View | — | — | — | View | Edit |
Each role in detail
Service Manager
Owns acceptance, service timing and order exceptions.
Can
- Manage meal orders, meal lines, fulfillment events
- View service locations, kitchen tickets, operation receipts, payment evidence
Reviews and approves
- Approve meal orders
Starts on: Pending Kitchen Release
Service Staff
Prepares meal orders and records actual service.
Can
- Manage meal orders, meal lines
- View Products, service locations, kitchen tickets
Starts on: Open Meal Orders
Kitchen Lead
Owns kitchen ticket submission, preparation and ingredient movement.
Can
- Manage kitchen tickets, meal lines, ingredient movements
- View meal orders, menu recipes, recipe ingredients, Ingredients
Starts on: Pending Kitchen Release
Kitchen Supervisor
Independently reviews submitted kitchen work.
Can
- Manage review decisions
- View kitchen tickets, meal orders, meal lines, menu recipes, operation receipts
Reviews and approves
- Approve kitchen tickets
Starts on: Pending Kitchen Release
Menu Steward
Maintains active products, ingredients and recipe revisions.
Can
- Manage Products, Ingredients, menu recipes, recipe ingredients
- View meal lines, ingredient movements
Starts on: Approved Menu Recipes
Finance Reviewer
Checks payment evidence and operation outcomes.
Can
- Manage payment evidence, record attachments
- View meal orders, operation receipts, review decisions, fulfillment events
Starts on: Delivered Fulfillment Events
Set up Restaurant Reservation System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.