1. Retail & E-Commerce CPQ
  2. Process
  3. Prepare and price a quote
Process · Prepare and price a quote

Prepare and price a quote

Take an eligible customer request into a priced revision ready for independent review.

Step by step

  1. Confirm customer App Administrator or Quote Specialist

    App Administrator maintains the active customer and organization membership. Quote Specialist checks the customer's eligibility note and selects an owner in the same organization before preparing the offer.

    • Establish an eligible customer and owner in scope
    • Updates Customers, Organizations, Team members
  2. Prepare quote Quote Specialist

    Quote Specialist creates the Draft with its validity date and price book revision. Attach the customer's request and enter product quantities, unit prices and line discounts under that parent quote.

    • Create the draft and its supporting inputs
    • Updates Quotes, Quote lines, Record attachments
  3. Price quote Quote Specialist

    Quote Specialist requests pricing for the expected revision. The action validates the draft and line inputs, calculates each USD net line amount and sums the quote total. A successful result moves the quote to Review.

    • Calculate net line USD and net amount USD; Draft to Review
    • Updates Quotes, Quote lines, Operation receipts
  4. Prepare the review handoff Quote Specialist

    Quote Specialist checks the resulting amounts and supporting evidence. Pricing Reviewer receives the current revision for the later approval decision. Preparation itself supplies no approval.

    • Present the priced revision for a decision
    • Updates Quotes, Quote lines, Record attachments

Where it usually breaks

And how to keep it from happening.

  • Wrong customer scope. Similar customer names can belong to different selling organizations. Check the customer code and eligibility before preparing lines.
  • Discount confusion. The discount is a line amount in USD. A percentage entered as an amount changes the offer's meaning.
  • Older request. A pricing request made before a quantity change must not overwrite the current revision.
Quote Specialist
, App Administrator, Pricing Reviewer

Set up Retail & E-Commerce CPQ your way.

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