1. Retail & E-Commerce CPQ
  2. Process
  3. Review and acceptance
Process · Review and acceptance

Review and acceptance

Review the current priced offer and record customer acceptance within its validity.

Step by step

  1. Read the current offer Pricing Reviewer

    Pricing Reviewer opens the quote in Review and checks the priced lines, customer context and validity. The request must identify the current revision and the evidence supporting the commercial offer.

    • Establish the revision and evidence being reviewed
    • Updates Quotes, Quote lines, Record attachments
  2. Approve quote Pricing Reviewer

    Pricing Reviewer approves, rejects or returns the revision with a reason. Approval moves the quote to Approved; rejection moves it to Rejected; return sends it to Draft for correction. The preparer cannot supply their own independent approval.

    • Review to Approved, Rejected or Draft
    • Updates Quotes, Review decisions, Operation receipts
    ApprovalA person approves before the work moves on.
  3. Resolve a return Quote Specialist

    Quote Specialist corrects a returned draft and requests pricing again. The earlier decision stays with its source revision. The revised offer goes back through review before the customer can accept it.

    • Correct the Draft and obtain fresh pricing and review
    • Updates Quotes, Quote lines
  4. Record acceptance Quote Specialist

    Quote Specialist records the customer's acceptance of the eligible Approved revision. The action checks revision and expiry before moving the quote to Accepted and recording the acceptance time.

    • Approved to Accepted with accepted at
    • Updates Quotes, Record attachments, Operation receipts

Where it usually breaks

And how to keep it from happening.

  • Self-approval. A preparer who can read the review queue still needs an independent reviewer to make the decision.
  • Revision changed after review. An earlier approval cannot accept a different set of quantities or prices.
  • Expired offer. A customer's late reply needs validity checked before acceptance can proceed.
Pricing Reviewer
, Quote Specialist, Auditor

Set up Retail & E-Commerce CPQ your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started