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- Returns Processing Center
- Frequently asked questions
Questions, answered
Answers about grading, approvals, stock effects and the return trail.
Returns Processing Center
9 questions
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How do I get started?
Click Get started, then use Proto to configure Returns Processing Center for your business. Begin with one location, a small item set and a representative return that needs grading and supervisor review.
Who records a return grade?
Inventory Clerk links the grade to a stock request and records the return reference, accepted units and disposition.
Who decides the grade?
Inventory Supervisor approves or rejects a submitted grade. The person who created it cannot make that decision.
When does inventory change?
An approved request changes inventory when its execution posts a signed movement to the lot. The movement and operation receipt show the result.
Can a request be executed twice after a retry?
The stock action uses a stable source effect key. A retry returns the existing posting for that request action.
How is a shortage handled during reservation?
The action checks free eligible lot quantity after held reservations. An excessive request is refused and a failed operation receipt records the shortfall.
Can an incorrect posting be removed?
Inventory Supervisor posts a linked compensating movement. The original remains in the movement ledger.
How can I check that a return is complete?
Compare the authorized request quantity with posted movement totals and review the verification operation receipt.
Where are photos and documents kept?
Record Attachments link them to the stock request, so the grade and decision can be reviewed with the case.
Set up Returns Processing Center your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.