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- Revenue Management System
- Frequently asked questions
Questions, answered
Answers for teams preparing their first revenue management cycle.
Revenue Management System
9 questions
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How do I get started?
Click Get started, then use Proto to configure Revenue Management System for your business. Begin with a unit type, a seasonal rate period, a demand observation and a representative stay.
Who reviews a proposed rate?
Revenue Manager reviews the linked stay, current and proposed rates, and reason. Approval is recorded on a valid recommendation before publication. An invalid submission returns its reason for correction.
Does a competitor observation set our price?
It gives the team an observed rate for a stay date and unit type. The property decides whether that observation supports a proposed change.
Can a booking be confirmed without checking capacity?
Front Desk Agent checks the unit’s capacity and the requested dates before confirmation. A conflicting or invalid request remains for correction.
Where is the rate for a confirmed stay?
The reservation records its own nightly rate. A later rate plan or recommendation change should be reviewed against future work before staff apply it.
Are folio charges the same as payments?
No. The charge records what was posted for a stay. The payment record carries its own reference and confirmation status.
What happens when a payment is still pending?
Finance Clerk keeps it separate from confirmed receipts and reviews any outstanding balance after checkout.
How is cleaning assigned after checkout?
The released unit moves to Cleaning, and Service Coordinator assigns a cleaning task to a person with the unit and stay linked.
Can staff see their own service work?
My Service Tasks filters work by the assigned person. Service Work Board shows open, assigned and in-progress work for coordination.
Set up Revenue Management System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.