Revenue Management System

Features

Industries

Reference

More

Start now
  1. Revenue Management System
  2. Process
  3. Service turnover
Process · Service turnover

Service turnover

Service turnover begins when a checked-out stay releases its unit to Cleaning. Service Coordinator assigns the unit work to a person, records its due date and follows the task to completion. A completed task gives the next shift evidence of work done; someone still checks the unit status before another arrival.

Start now Download Proto

Step by step

  1. Reconcile checkout Front Desk Agent

    Front Desk Agent records the departure and the released unit moves to Cleaning.

    • Places the unit in the turnover queue.
    • Updates Reservations, Units

  2. Coordinate service Service Coordinator

    Service Coordinator assigns a Cleaning or Maintenance task to a person and follows its progress.

    • Records assignment, progress and completion date.
    • Updates Service tasks, People, Units

Where it usually breaks

And how to keep it from happening.

  • Unassigned task. A cleaning item without a person in People leaves the next shift unsure who owns it.
  • Wrong unit or stay. Check both references before the assignee begins; a correct completion date on the wrong room does not prepare the intended unit.
  • Premature availability. Completed service work and a unit marked Available are separate facts. Confirm readiness before changing the unit status or promising it to a guest.

Who does what

Roles and permissions
Front Desk Agent
, Service Coordinator.

Set up Revenue Management System your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started