Support contracts

How Revenue Recognition is set up for you

Support teams can represent a Support Contract product with a dated revenue schedule. Billing Operations Manager groups customer invoices into a run, while Revenue Accountant follows recognized to date and deferred balance for the covered period. A held schedule remains visible with its hold reason for finance follow-up. The team can compare the customer, product and contract reference before discussing a changed coverage period.

Start with one support contract, its product and customer, then link an invoice line to the schedule. Check the period dates on both records. Rehearse billing run validation and posting, and inspect the operation receipts for each transition before treating the cycle as complete.

Use Active Revenue Schedules for current support terms and Schedules On Hold for exceptions. If a customer extends coverage, Revenue Accountant checks the contract reference, dates and total before Billing Operations Manager links the next invoice line. The run remains a separate billing decision with its own receipt.

Agree who receives contract amendments and who updates the support product and schedule. During rehearsal, compare a held schedule with its supporting document and hold reason. Assign the person who resolves the discrepancy before that schedule is used in the next billed period.