Resolve an exception

Step by step

1. Find the uncertain result Exception Coordinator

   Exception Coordinator opens a failed or unknown attempt or an operation requiring reconciliation.

   • Identifies the failure or unknown outcome
   • Updates Execution attempts, Operation runs

2. Trace the execution Automation Operator

   Follow the operation key, source revision, provider reference and external receipt identity.

   • Establishes what actually occurred
   • Updates Operation steps, Bot runs, Bot definitions, Evidence documents

3. Assign the action Exception Coordinator

   Create a follow-up against the definition with a named assignee and due date.

   • Gives the work an assignee and due date
   • Updates Follow up actions, People

4. Resolve the result Automation Operator

   Reconcile the provider outcome and record a resolution. If an executed revision needs correction, use the correction path.

   • Records investigation and corrective result
   • Updates Follow up actions, Operation runs, Operation steps

5. Close the action Exception Coordinator

   Record completion when the investigation and evidence agree on the outcome.

   • Preserves the resolution and history
   • Updates Follow up actions, State history

Exception Coordinator

Assigns and closes work; Automation Operator traces the run; Bot Reviewer examines any successor revision; Operations Analyst reads the result.