Questions, answered

Click Get started, then use Proto to configure RTI / FOIA Management for your business. Pilot one application type, a named officer and reviewer, a due-date rule and a complete decision before expanding.

A case records its applicant, case number and type, dates, assigned officer and status. Documents, actions, decisions and fee receipts link to it.

Use the open and overdue case lists and the statutory deadline list for information requests. Agree who reviews them and how due dates are set.

A named reviewer records an approval, rejection or return for information with a reason and authority reference. Set that authority during implementation.

Yes. A disclosure review links a document reference to an information request and records Release, Redact or Withhold, a reviewer and an exemption citation.

Cases and information requests can be marked Appealed. Keep the prior decision and supporting history available while the manager follows the challenged work.

A fee receipt belongs to a case and carries an amount, date, reference and Pending, Confirmed or Refunded state. Compare it with payment evidence before confirmation.

Business Overview shows caseload measures, case status distribution, recent cases and specialty backlog under one filter state.

Set separate responsibilities for officers, reviewers, managers, finance staff and auditors. Rehearse both allowed and denied actions against pilot records.