Integrations

• User identity. Link the public records team’s People records to their Users accounts.
• Record delivery. Connect the agency’s method for sending released or redacted material after the disclosure decision.
• Payment evidence. Compare receipt references with the agency’s payment source before confirming or refunding a fee.
• Applicant contact. Use the party contact details with the agency’s approved communication channel.

Agree who may transfer documents or payment evidence, what reference identifies the case and how the result is checked. A local decision, response state or confirmed receipt should correspond to the external action it represents. Review those handoffs with the people who own the agency’s source systems before expanding the pilot.