Decision and appeal

Step by step

1. Review evidence Reviewer

   The Reviewer reads the case, supporting documents, actions and prior decisions while its state is Review.

   • Current case material inspected
   • Updates Cases, Case documents, Case actions, Decisions

2. Issue decision Reviewer

   The Reviewer approves, rejects or returns the application for more information, records the reason and cites the authority.

   • Reasoned outcome recorded
   • Updates Decisions, Cases
   ApprovalA person approves before the work moves on.

3. Track appeal Records Manager

   The Records Manager follows a challenged case in Appealed and retains the earlier decision.

   • Challenged outcome kept visible
   • Updates Cases, Decisions

4. Close case Records Manager

   The Records Manager checks the recorded outcome and completes the case when its work is finished.

   • Final case state recorded
   • Updates Cases, Decisions

Reviewer

, Case Officer, Records Manager, Read Only Auditor.