What the agent can do
- Service Manager: Prepare a review of subscriptions by owner and renewal date, with usage allocations for each application.
- Service Technician: Gather the affected service, asset, assignee and incident chronology before the next update.
- Change Approver: Present the risk, planned window and rollback plan for a change awaiting review.
- Finance Officer: List rejected or failed provider receipts by provider and received date.