These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- SaaS Management Platform
- Who it's for
- Software companies
Software companies
Software teams often use several applications for development, design and collaboration. A subscription owner needs to know the renewal date, seat count and monthly cost, while the service team needs to know who was allocated access and whether an operational issue affects the service. Keep those decisions in their own records, linked through the people and services involved.
How SaaS Management Platform is set up for you
Subscription review
Name the application and owner, then compare licensed seats with current usage allocations.
Access requests
Record the requester and service, review the submitted work and follow approved fulfillment.
Incident response
Assign interruptions to a person and preserve dated updates when a service or asset is affected.
Software teams often use several applications for development, design and collaboration. A subscription owner needs to know the renewal date, seat count and monthly cost, while the service team needs to know who was allocated access and whether an operational issue affects the service. Keep those decisions in their own records, linked through the people and services involved.
Start with one active service and one application subscription that supports a real team. Record the owner, renewal date, seat count and cost. Add usage allocations for people with current access and for someone whose access has been revoked. The Service Manager can then review the allocation dates before the next renewal discussion.
Next enter a request to change access. The Service Manager decides whether it should proceed; the Service Manager records request progress and completion after the technician performs the work. Check the related usage record after fulfillment. If a service interruption occurs, use an incident with an assignee and dated updates rather than treating a subscription record as the response log.
Agree how identity and purchasing systems will supply any authoritative dates or amounts. Provider events can be examined through integration receipts, while the service and subscription records remain the working context for people making decisions.
Features to start with
Roles on the team
- Service Manager
- Owns IT service setup, planning and assigned operational work.
- Change Approver
- Reviews evidence and authorizes eligible domain outcomes.
- Service Technician
- Captures assigned IT service work and evidence.
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts for this app.
Set up SaaS Management Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.