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- SaaS Management Platform
- Process
- Change control
Change control
Review planned service changes before implementation and verification.
Step by step
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Review change Service Manager
The Service Manager prepares the affected service, summary, risk, scheduled start and end, and rollback plan. A draft moves to review when it is ready for a decision.
- Prepares risk, window and rollback context
- Updates Changes, Services
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Approve change Service Manager
The Change Approver evaluates the plan and decides; the Service Manager records approval or rejection. A rejection remains visible and should not be treated as implementation permission.
- Reviews the plan and records the decision
- Updates Changes
ApprovalA person approves before the work moves on. -
Verify change Service Manager
After approval, the team records implementation and then verification. If the rollback plan is used, record the rolled-back outcome instead.
- Records implementation outcome and related service work
- Updates Changes, Services, Incidents
Who does what
Roles and permissions- Service Manager
- Prepares the change and records its outcome; Change Approver decides; Service Technician performs assigned work.
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