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- SaaS Management Platform
- Process
- Service request handling
Service request handling
Decide submitted requests and track approved work to completion.
Step by step
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Submit service request Service Manager
Record the request type, requester, service and requested date. Add a due date when the team has agreed the target; the request is submitted for review.
- Names the requester and affected service
- Updates Service requests, People, Services
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Approve service request Service Manager
The Service Manager checks the request and approves or rejects it. An approved request can proceed to fulfillment; a rejected one remains a recorded decision.
- Records the approval or rejection
- Updates Service requests
ApprovalA person approves before the work moves on. -
Fulfill service request Service Manager
The Service Manager moves approved work into progress and records completion with its date after the Service Technician finishes the action. Related usage or asset records are updated for the actual result.
- Records progress and resulting operational facts
- Updates Service requests, Saa s usage, Assets
Who does what
Roles and permissions- Service Manager
- Owns the decision; Service Technician performs fulfillment and updates allocations; Service Manager records request completion; Admin maintains access setup.
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