Salon Management System

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  1. Salon Management System
  2. Process
  3. Cancellation and correction
Process · Cancellation and correction

Cancellation and correction

Release eligible reservations and correct work already carried out while retaining the original service and payment history.

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Step by step

  1. Identify the current scope Booking Coordinator

    Booking Coordinator reads the booking revision, linked reservations and operation history. Establish whether the request concerns work not yet carried out, an absent customer or work already performed.

    • Establish the revision and prior effects
    • Updates Bookings, Booking resources, Operation receipts, Review decisions

  2. Cancel or record no-show Booking Coordinator

    Booking Coordinator requests an eligible cancellation or records a no-show after the agreed appointment threshold. Validate the actor, salon scope and expected revision, and release still-reserved capacity exactly once.

    • Record the eligible outcome and single capacity release
    • Updates Bookings, Booking resources, Operation receipts

  3. Review the correction Booking Supervisor

    Booking Supervisor approves the corrective action for work already carried out. Keep the original booking reference and review evidence so the change remains connected to what already happened.

    • Retain approval and original source context
    • Updates Bookings, Review decisions, Record attachments
    ApprovalA person approves before the work moves on.

  4. Execute and verify the result Booking Coordinator

    Booking Coordinator follows the authorized correction route. Booking Supervisor compares the receipt with actual effects and routes discrepancies for review. Completed service and provider payment evidence remain available.

    • Verify the correction without erasing earlier history
    • Updates Operation receipts, Booking resources, Bookings, Payment evidence

Where it usually breaks

And how to keep it from happening.

  • A no-show is recorded before the salon's threshold. Check the appointment time and agreed policy first.
  • Repeated cancellation releases the same reservation again. Retry the original request and check that the recorded release has not been applied again.
  • A cancellation is assumed to prove a provider refund. Read the separate payment event.
  • A completed service is removed to simplify the correction. Preserve its history and use the reviewed compensation path.

Who does what

Roles and permissions
Booking Coordinator
, Booking Supervisor, Payment Reviewer, Auditor

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