Evidence and exception review

Step by step

1. Inspect payment event Payment Analyst

   Payment Analyst reads the event type, amount, provider ID and verification flag for the customer order.

   • Provider event examined
   • Updates Payment evidence

2. Compare the order Order Coordinator

   Order Coordinator checks its customer, net amount and current status against the provider reference.

   • Customer and amount checked
   • Updates Customer orders

3. Inspect operation result Admin

   Admin checks receipts marked Failed or needs review, including the operation key, expected revision and failure reason.

   • Failure or review state investigated
   • Updates Operation receipts

4. Review supporting file Order Coordinator

   Order Coordinator checks an attachment's evidence type and visibility before sharing it with staff resolving the case.

   • Evidence selected by visibility
   • Updates Record attachments

5. Resolve attention Payment Analyst

   The responsible staff record the verified provider state and keep the original receipt or decision history available.

   • Current exception understood
   • Updates Payment evidence, Operation receipts

Payment Analyst

, Order Coordinator, Admin, Order Reviewer.