Open order follow-up

Work from promised date and open units back to the source of an exception.

Step by step

Find open work Order Coordinator

Order Coordinator reviews confirmed, allocated and partly shipped orders by promised date and owner.
- Promise exception identified
- Updates Customer orders
Compare line progress Fulfillment Coordinator

Fulfillment Coordinator compares ordered, allocated and shipped units by SKU.
- Open units identified
- Updates Order lines
Read supplier context Supplier Coordinator

Supplier Coordinator checks the route status, supplier reference and acknowledgement ID for a late order.
- Supplier response checked
- Updates Supplier routing
Read event history Fulfillment Coordinator

Fulfillment Coordinator reviews dated allocation, shipment and delivery events for the relevant product.
- Movement evidence traced
- Updates Fulfillment events, Products
Update ownership Order Coordinator

Order Coordinator keeps the order owner and current status clear while the team follows the next external update.
- Responsible owner visible
- Updates Customer orders, Team members

Start free, then use Proto to change fields, steps and approvals before your team goes live.