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- E-commerce Fulfillment SCM
- Frequently asked questions
Questions, answered
Answers about order setup, fulfillment evidence, label review and provider events.
E-commerce Fulfillment SCM
9 questions
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How do I get started?
Click Get started, then use Proto to configure SCM for E-commerce Fulfillment for your business. Start with one organization, a small product catalog and a few real order cases, including a partial shipment.
What identifies an imported order?
The order retains its channel and external order ID. Check that ID and the current revision before confirming a draft.
How do we see what remains to ship?
Compare ordered and shipped units on each order line. A partly shipped order highlights shipment work that remains open.
Does a label mean the parcel shipped?
The label carries its own review state. A Shipped fulfillment event and line quantity record the shipment.
Who reviews a carrier label?
A Label Reviewer examines the submitted revision and records an approve, reject or return decision with a reason.
How are repeated events handled?
Use the event’s external ID or operation key to find its first recorded effect before changing the order again.
Where do returns appear?
A Returned fulfillment event records the product, quantity and occurrence date against the order. Payment evidence holds a related provider refund event.
What happens when a provider response is uncertain?
An Operations Reviewer inspects the operation receipt and external reference, checks the connected provider and records the observed outcome.
Can supporting files be shared?
Order attachments carry Internal or Shared visibility. Choose the intended audience when uploading the file.
Set up E-commerce Fulfillment SCM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.