Order confirmation

Step by step

1. Prepare order Order Coordinator

   Order Coordinator enters the customer, organization, owner, promised date and ordered lines. The order remains Draft while the customer and SKU references are checked.

   • Draft order and quantities prepared
   • Updates Customer orders, Customers, Order lines

2. Check identity Order Coordinator

   Order Coordinator compares the channel's external order ID with existing orders and confirms the current revision. A repeated request should resolve through the same operation key.

   • Duplicate and revision checked
   • Updates Customer orders, Operation receipts

3. Confirm order Order Coordinator

   Order Coordinator records the confirmation result and moves the order from Draft to Confirmed. The receipt shows whether the operation completed or needs attention.

   • Confirmed status and outcome recorded
   • Updates Customer orders, Operation receipts

4. Hand over lines Fulfillment Operator

   Fulfillment Operator reads the confirmed order and line quantities before allocating units.

   • Allocation scope understood
   • Updates Order lines, Products

Order Coordinator

, Fulfillment Operator, Operations Reviewer.

The coordinator owns order preparation; the reviewer investigates uncertain receipts.